We're looking to hire another engineer into my department at Apprenda. We work in post-sales, client support, training and professional services. We work directly with clients, we travel some 20-40% of the time, nationally and internationally. (I was in Denver and then San Diego the other week. We've got a guy in the UK right now; 2 others were in the UK a month ago, and the same guy now in the UK was in Paris for 3 months last year.)
I currently spend 20-30% of my time coding, and the rest of the time dealing with clients by phone, email, Skype or on site. I expect us to be doing more coding moving forward as we institute a standard POC & on-site training package as part of our engagements.
This is the first place I've worked (and I've worked many places) where I wasn't clock watching by the end of the first week -- and that includes my time with Xerox and IBM. We completed a $5M funding round a few months back. The company is healthy and growing, defining processes and procedures, figuring out how things ought to be done. It's an exciting time to come on board.
I'm one of the few "hardcore" .NET guys -- we have several people, some complete converts, with lengthy histories in Java and/or PHP, some C++ as well. (But no, no Ruby guys, to my knowledge :)
The bit about us
Apprenda is the creator of SaaSGrid, the industry’s leading Application Server for Software as a Service (SaaS). SaaSGrid solves the upfront and ongoing technical and business challenges of delivering software as a service. We're a hi-tech leader in a rapidly evolving technology space. We were just recently honored with the CEG's Rising Star Award.
The bit about you
We're looking for a Client Services Engineer.
The Client Services Engineer is responsible for ensuring an optimal client experience with SaaSGrid by proactively and professionally managing client information requests, technical support questions, and custom software development projects. The SaaSGrid client engagement is a highly technical process that requires skills in a variety of software development and infrastructure disciplines. To be clear: you will be writing code, and you will be configuring servers. You’ll then interface with clients via email, phone, community websites, and more during all phases of the client lifecycle. Many of our clients are new to the world of software as a service and have chosen SaaSGrid as a foundation - they will look to you to lead the way. Specifically, you'll be involved in the following:
SaaSGrid installation and configuration
Customer training onsite and remote (the position is roughly 30% travel - domestic & international)
Application development guidance and SaaSGrid best practice enforcement
Customization and extension of the SaaSGrid platform
Moderation of public community websites for SaaSGrid developers
The Client Service Engineer is a SaaSGrid knowledge base expert to all clients with whom he/she is engaged. You’ll lead webinars, trainings, and more. We’re looking for the unique combination of technical astuteness and personality!
BS or MS in Computer Science or BS or MS in another science or engineering discipline with significant practical software development experience(minor or dual degree that includes a Social Science a plus)
A solid foundation in computer science, with strong competencies in software design, systems architecture, and data structures.
Strong OO skills and practicing knowledge of OO languages
Several years of large systems software design and development experience (extensive knowledge of Windows based environments preferred)
Practical knowledge of WCF & ASP.NET preferred
Practical knowledge of Windows system administration preferred
Strong writing and interpersonal skills required (You MUST be personable!)
Quick “on your feet” thinking and the ability to be creative in tight situations
The position is located in our headquarters in Clifton Park, NY. Relocation to the Albany, NY area is required.
One more thing
Tip: Along with your resume, send us a brief explanation of how dependency injection might be used in a billing system accepting multiple forms of payment. We just might move your resume to the top of the stack.
Email resume & other material to: firstname.lastname@example.org